How do I return an item?

How do I return an item?

The warranty begins the date the order is delivered. In the rare event a hardware problem occurs during our warranty period, a RMA# (Repair Merchandise Authorization Number) must be requested via email through Customer Service - info@weldingandcutting.com (NOTE: Opened Repair Parts are not returnable). Email is the fastest way to start a troubleshooting ticket. We do this for documentation and quality assurance purposes. We respond to all customer service inquiries promptly.

Buyers pay incoming freight for RMA service; we cover freight back to the customer. Items arriving for RMA service must: a) be repackaged with the original packing supplies, insured, and include all original items b) have the RMA# visible on the outside of the package c) have a RMA shipment tracking # emailed to Customer Service before the warranty expiration date.

Failure to follow any of these steps can render your equipment ineligible for RMA service. This service covers parts, labor, and shipping back to the buyer. Our warranty is voided if authorized RMA: a) # is never issued b) is not in original condition c) has been serviced by a 3rd party d) is the result of an act of God or buyer negligence e) warranty seals have been broken by opening the machine without prior authorization.

We are not responsible for loss of use during RMA service. We reserve the right to refuse any order not meeting RMA criteria. FOR RMA PLEASE CALL 1-855-429-9363